Frequently asked questions
Select a topic
Listing your trailer
How much does it cost?
How much does the average trailer earn?
Can I control when the trailer can be booked?
Can I list multiple trailers?
How and when do I get paid?
Does my trailer need to be registered?
What happens if something gets broken?
Can my trailer be listed under a business name?
Can you help me find a good deal on a new trailer?
What are the benefits of a Premium Listing for my trailer?
What is Trailer Shield and why would I want it on my trailer?
Hiring a trailer
I've made a booking and can't find where to pick up the trailer. Where can I find it?
I've booked a trailer and I need to make contact with the trailer owner. How can I contact them?
Local Trailer Hire advises that when I request a booking I have not been charged. However, a charge appears on my credit card. What's going on?
What happens if I have an accident whilst using a trailer booked through Local Trailer Hire?
I’ve gone to pick up the trailer and I don’t believe it is in a roadworthy condition. What should I do?
Why is the owner of the trailer asking to see my drivers licence?
How can I extend my hire?
What is the cancellation policy on Local Trailer Hire?
How do I cancel my booking?
Are my personal details safe with Local Trailer Hire?
What is Instant Book and how do I find trailers with it?
What does roadside assistance include when hiring a trailer?
How can I reduce my liability or get cover for damage during my hire?
How far in advance can I book a trailer?
How does the pick-up and return process work?
Premium listings
Premium Monthly
Can I switch between Premium Monthly and Pay As You Go?
How is the Premium Monthly subscription billed?
Premium Pay As You Go
What are the Premium options available?
What's the difference between Premium Monthly and Premium Pay As You Go?
How does the Premium Pay As You Go fee work?
Is there any charge if I don’t get any hires?
Do I still get all the Premium features with Pay As You Go?
Can I switch between Premium Monthly and Pay As You Go?
General Premium Features
How can I get more promotion for my trailer?
How does the Instant Book option work?
What is the damage cover included with Premium Listing?
Can I use the exclusive discount codes for my own customers?
What’s included in the Premium branding package?
What’s included in Roadside Assistance by NRMA?
How is the Premium Monthly subscription billed?
Managing your account
How do I update my personal information, password or bank payout details?
Any more questions?


