Pick-up and return guide

    Pick-up and Return Process

  • In this guide

  • my bookings location on page

    Trailer pick-up guide

    Identification requirement

    • Bring your driver's licence: This is essential for identity verification.
    my bookings location on page

    Arrival instructions

    1. Let the Owner know you are at the trailer pick-up location: Knock on the door or ring the bell of the property to let the owner know you have arrived to pick up the trailer.
    2. Show your drivers licence: The owner will verify your identity.
    3. Take photos: In order to alleviate any challenges upon return, please don’t forget to take photos of each side of the trailer at the beginning and end of your hire. Remind the owner to do so as well!

    Safety tips

    We want you to have a smooth, safe and secure experience when hiring trailers through Local Trailer Hire.

    • Stay safe: Check out our practical tips in our Safe hiring guide to help you select the right trailer, hitch it securely, and tow it safely.
  • my bookings location on page

    Trailer return guide

    Returning the trailer

    1. Clean the trailer: Ensure it's returned in the same condition as it was when you picked it up.
    2. Inspect for damage: Check for any issues and notify the owner.
    3. Let the owner know you are at the trailer pick-up & return location: Knock on the door or ring the bell of the property to let the owner know you have arrived to return the trailer.
    4. Take photos again: In order to alleviate any challenges upon return, please don’t forget to take photos of each side of the trailer at the beginning and end of your hire. Remind the owner to do so as well!
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    Booking adjustments guide

    Change of plans? Running late?

    • Notify the owner: If you need to pick up at a different time, contact the owner through the booking page to confirm any schedule changes.
    • Need to cancel? Check out our Cancellations page.

    Note: If you arrive to pick up the trailer more than 30 minutes later than your agreed pick up time, you will not be eligible for a refund and the owner is not required to provide you with the trailer for hire. See the Rental Contract for the full rental terms.

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    Communicating with the Owner

    If you have any questions, don't hesitate to reach out to the trailer owner — they're here to help! You can easily send them a message through the booking page.

    Just log in to localtrailerhire.com.au, go to "My bookings" (you can find it in the burger menu in the top left if you're on a mobile), and select your booking. At the bottom of the booking page, you'll see an option to message the owner directly.

  • Useful rental information

    • Pick-up on time: Please arrive promptly for your pick-up. If you are more than 30 minutes late, the trailer may no longer be available, and you will still be charged the full rental fee without a refund if the owner cannot accommodate the delay.
    • Return on time: Trailers returned late will incur an extra day's charge, so be sure to return on time to avoid additional fees.
    • Cancellations: Cancelling within 24 hours of your pick-up time means no refund is available. For more details, please refer to our Cancellations page.
    • You can read the full rental terms in the Rental Contract.

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