Questions about listing your trailer?

How much does it cost to use localtrailerhire.com.au?

It costs nothing for an owner to list a trailer for hire on localtrailerhire.com.au. People looking to rent a trailer pay a small service fee which is included in the total cost.

What happens if someone has an accident whilst using my trailer found through localtrailerhire.com.au?

As per the terms and conditions, customers take full responsibility for the trailer while it is in their possession. Local Trailer Hire provides a $2,000 guarantee. A damage excess of up to $500 is payable by the customer. Full details can be found in the rental contract.

What is the cancellation policy on localtrailerhire.com.au?

Trailers can be cancelled at no cost up until 24 hours before the commencement of the hire. Within this period the customer is charged the full amount of the hire should they decide to cancel.

Are my personal details safe with localtrailerhire.com.au?

They sure are! Please take a look at our privacy policy for further details.

Questions about renting a trailer?

GST is not noted on my receipt - how much GST has been paid on my rental?

At this point in time, no GST is payable on trailer rental through localtrailerhire.com.au.

I've made a booking and can't find where to pick up the trailer. Where can I find it?

Simply login to localtrailerhire.com.au, go to My bookings (also available via the burger menu in the top left if you're logged in on a mobile), and then find your booking. Under the picture of the trailer, you will find the address where the trailer is located, near the top of the page.

I've booked a trailer and I need to make contact with the trailer owner. How can I contact them?

Simply login to localtrailerhire.com.au, go to My bookings (also available via the burger menu in the top left if you're logged in on a mobile), and then find your booking. Here you will find the opportunity to message the owner at the bottom of the page.

localtrailerhire.com.au advises that when I request a booking I have not been charged. However, a charge appears on my credit card. What's going on?

When you request a booking, we "pre-authorise" the charge on your card to ensure the funds are available. If you contact your credit card provider they will let you know that this is a "pre-authorise" and not a charge. If the booking is confirmed you will be charged and, if not, the "pre-authorisation" will expire.

What happens if I have an accident whilst using a trailer found through localtrailerhire.com.au?

As per the terms and conditions, customers take full responsibility for the trailer while it is in their possession. Local Trailer Hire provides a $2,000 guarantee. A damage excess of up to $500 is payable by the customer. Full details can be found in the rental contract.

I’ve gone to pick up the trailer and I don’t believe it is in a roadworthy condition. What should I do?

This would be a most unusual situation however you should not complete the hire. Please send an email to hello@localtrailerhire.com.au and we’ll sort it out. Sorry for the inconvenience…

Why is the owner of the trailer asking to see my drivers licence?

As part of our identity verification process, we match the details you provided upon registration with your drivers licence details. The trailer owner is just making sure that you are you!

What is the cancellation policy on localtrailerhire.com.au?

Trailers can be cancelled at no cost up until 24 hours before the commencement of the hire. Within this period you will be charged the full amount of the hire should you decide to cancel.

How do I cancel my booking?

Easy - please send an email to hello@localtrailerhire.com.au. Trailer hires can be cancelled at no cost up until 24 hours before the scheduled start time of the hire. Should you decide to cancel less than 24 hours before the scheduled start time, you will be charged the full amount of the hire.

Are my personal details safe with localtrailerhire.com.au?

They sure are! Please take a look at our privacy policy for further details.

I have a question that is not answered by your FAQ. How can I get an answer?

Simply send an email to hello@localtrailerhire.com.au and we’ll get back to you asap! You might even find your question up in lights on this FAQ!