• Frequently asked questions

    Listing your trailer

    How much does it cost?

    It costs nothing for an owner to list a trailer for hire on Local Trailer Hire. People looking to rent a trailer pay a small service fee on top of the hire price.

    How much does the average trailer earn?

    Last year:

    • The average return for a single trailer on Local Trailer Hire was $2,654 for the year.
    • The best performing single trailer on Local Trailer Hire returned a whopping $12,290 for the year; it was a car trailer in NSW.

    Can I control when the trailer can be booked?

    You can set pick-up and return hours when creating your listing (and update them any time). You can have multiple pick-up and return windows per day, and different settings for each day of the week. If you're only available for pick-up and return before and after work hours, this is no issue. Customers will only be able to book pick-up and return during the hours you set.

    You can also set "block-out dates" whenever your trailer is going to be unavailable (e.g. when you want to use it yourself) and customers won’t be able to place any bookings that overlap these periods.

    You can find these settings under "My listings" then "Manage availability".

    Can I list multiple trailers?

    Yes, you can list as many trailers as you like as long as they are all available for hire.

    How and when do I get paid?

    We transfer the hire fee to you via bank transfer 24 hours after the start of the hire. It usually arrives in your bank account within 3-5 days.

    Does my trailer need to be registered?

    Yes. In most states, trailer registration is mandatory. In Victoria, small trailers may be unregistered but when they are used for business purposes, like being hired out, they do need to be registered. Unregistered trailers are not able to be listed on Local Trailer Hire.

    What happens if something gets broken?

    As per the rental terms, customers take full responsibility for the trailer while it is in their possession. Local Trailer Hire provides a $2,000 guarantee. A damage excess of up to $1,000 is payable by the customer. Full details can be found in the rental contract.

    Can my trailer be listed under a business name?

    Yes. You'll need to enter a personal name when signing up to Local Trailer Hire. You can add your business name to your user profile once you have signed up. You will need to enter your business details when setting up payouts.

    Can you help me find a good deal on a new trailer?

    We have a partnership with a trailer wholesaler, and can offer exclusive pricing for trailers to be listed on Local Trailer Hire – please send an email to hello@localtrailerhire.com.au and we can explore further.

    Hiring a trailer

    I've made a booking and can't find where to pick up the trailer. Where can I find it?

    Simply login to localtrailerhire.com.au, go to My bookings (also available via the burger menu in the top left if you're logged in on a mobile), and then select your booking. If the booking has been confirmed by the trailer owner, you will find the trailer's pick-up address under the picture of the trailer, near the top of the page. If you are still waiting on confirmation from the owner, you can only see the approximate location of the trailer, shown on the map on the trailer listing page.

    I've booked a trailer and I need to make contact with the trailer owner. How can I contact them?

    Simply login to localtrailerhire.com.au, go to My bookings (also available via the burger menu in the top left if you're logged in on a mobile), and then select your booking. Here you will find the opportunity to message the owner at the bottom of the page.

    Local Trailer Hire advises that when I request a booking I have not been charged. However, a charge appears on my credit card. What's going on?

    When you request a booking, we put a temporary hold charge on your card to ensure the funds are available. This should show up in your online banking as a "pending" transaction. If the booking is confirmed, the payment will be completed, and if not, the "pending" transaction will expire and disappear from your online banking.

    What happens if I have an accident whilst using a trailer booked through Local Trailer Hire?

    As per the terms and conditions, customers take full responsibility for the trailer while it is in their possession. Local Trailer Hire provides a $2,000 guarantee. A damage excess of up to $1,000 is payable by the customer. Full details can be found in the rental contract.

    I’ve gone to pick up the trailer and I don’t believe it is in a roadworthy condition. What should I do?

    This would be a most unusual situation, however, you should not complete the hire. Please send an email to hello@localtrailerhire.com.au and we’ll sort it out. Sorry for the inconvenience…

    Why is the owner of the trailer asking to see my drivers licence?

    As part of our identity verification process, we match the details you provided upon registration with your drivers licence details. The trailer owner is just making sure that you are you!

    How can I extend my hire?

    If you wish to extend your hire, please submit another booking request.

    If you have booked for less than 24 hours (or any multiple of 24 hours) and you want to extend it to the full 24 hour period, you can contact the trailer owner and ask if this is possible and they may be able to extend the booking for you.

    What is the cancellation policy on Local Trailer Hire?

    You can cancel a booking or booking request at any time. Refunds are dependent on when you cancel:

    • If the trailer owner hasn't confirmed your booking request, the payment will be cancelled immediately. It may continue to show on your banking app as "pending" until your bank processes the cancellation, which usually happens within a few minutes or hours.
    • If the booking is confirmed, and is cancelled more than 24 hours before the scheduled pick-up time, a full refund will be processed.
    • If the booking is confirmed, and is cancelled less than 24 hours before the scheduled pick-up time, no refund will be provided.

    How do I cancel my booking?

    Easy - login to localtrailerhire.com.au, go to My bookings (also available via the burger menu in the top left if you're logged in on a mobile), and then select your booking. Press the "Cancel booking" or "Cancel booking request" button on the booking page.

    You can cancel a booking or booking request at any time. Refunds are dependent on when you cancel:

    • If the trailer owner hasn't confirmed your booking request, the payment will be cancelled immediately. It may continue to show on your banking app as "pending" until your bank processes the cancellation, which usually happens within a few minutes or hours.
    • If the booking is confirmed, and is cancelled more than 24 hours before the scheduled pick-up time, a full refund will be processed.
    • If the booking is confirmed, and is cancelled less than 24 hours before the scheduled pick-up time, no refund will be provided.

    Are my personal details safe with Local Trailer Hire?

    They sure are! Please take a look at our privacy policy for further details.

    How far in advance can I book a trailer?

    Bookings for trailers can be made up to 88 days in advance.

    Managing your account

    How do I update my personal information, password or bank payout details?

    Simply login to localtrailerhire.com.au click either the burger menu on mobile (top left) or your initials/photo on web (top right) and select “Account.” Here you can update your email address, mobile phone number, residential address, your drivers licence details, your password and your bank details.

  • Any more questions?